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Fuzu

About Fuzu

Careers at Fuzu

Engineer - Quality Technology

MTN Nigeria

Nigeria

Closing: May 21, 2024

5 days remaining

Published: May 15, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Qualifications
Job Requirements (Education, Experience and Competencies):
Education:

Minimum 3-year Academic Degree (Engineering/Computer Science/ Business)
Fluent in English and language of country preferable

Experience:

Minimum of 5 years’ experience in customer reporting
Strong IT background in Telco environment
Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
Experience in global/multinational enterprise, coupled with working in emerging markets
Proven track record of business improvement and reporting
Strong analytical skills

Competencies:

Ability to work effectively with multiple stakeholders in a multi-cultural environment
Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
Maturity to handle ambiguity and adaptive to dynamic environment
Strong technical and analytical skills

Other:

Regional and international travel
Excellent Interpersonal skills
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Responsibilities

Qualifications
Job Requirements (Education, Experience and Competencies):
Education:

Minimum 3-year Academic Degree (Engineering/Computer Science/ Business)
Fluent in English and language of country preferable

Experience:

Minimum of 5 years’ experience in customer reporting
Strong IT background in Telco environment
Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
Experience in global/multinational enterprise, coupled with working in emerging markets
Proven track record of business improvement and reporting
Strong analytical skills

Competencies:

Ability to work effectively with multiple stakeholders in a multi-cultural environment
Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
Maturity to handle ambiguity and adaptive to dynamic environment
Strong technical and analytical skills

Other:

Regional and international travel
Excellent Interpersonal skills
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Mission / Core purpose of the Job:

The role will be responsible for the development and implementation of the Quality reporting analysis processes and standardization for Bayobab, regular reporting and analysis across the L1 and L2 support.
Generate Service Improvement plans to increase customer satisfaction

Duties

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Engineer Quality will be accountable to achieve the following objectives:
Review customer experience holistically across engagement areas Identify, own service improvement initiatives and drive to conclusion
Sample monitoring support calls for improvement initative.
Coordinate with Support Managers to drive internal service improvement initiatives including measurement of improvement as well as identifying key areas for improvement and consistent monitoring to ensure improvement areas have been achieved.

Key Deliverables:

Service Improvement plans 
Improved customer satisfaction

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